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Two Way Text Messaging
Over 160,000 Customers use Text Marketing. Learn how it can help you increase your customer retention and grow your business below
Connecting with your customers doesn’t get any easier than Titanly’s Direct Chat feature. Use it to schedule and reschedule appointments, handle customer service needs and requests, gather customer feedback and more.
Texting has rapidly become your customer perfered mode of communication with about 75% of people prefering it over all other types of communication.
No need to put people on hold, with Two Way Texting both you and your customer can chat when ready and receive reponces as they become available.
SMS shared inboxes allows you to have as many customer service reps as needed in order to handle all your customer inquiries.
Two Way Text customer service reps can handle, on average, 5-7x more inquiries than phone reps can.
Two way texting can be used for more than just Customer Service, its can be used between managers and agents in the field to communicate in a timely manor.
Two way texting can be done from anywhere freeing up you and your customer service reps to work from home, on the road, or even from a sandy beach.
Plus, you can manage it all from one inbox that can be accessed across multiple devices. This gives you the flexibility to work from anywhere, share customer service responsibilities among your staff, and respond to customers in a timely manner without having to put anyone on hold.
Two way texting can save you as much as 90% of your customer service costs.
Two way texting customer service reps can handle over 500% more inqueries.
75% of people prefer to text rather than call.
Did you know customer service teams can respond to 5-7 times as many customer requests over text than over the phone? So free up your admin staff, add to your convenience and give your customers what they are asking for.
